Because even though a drive isn't bad, Apple will wipe or replace a drive at their discretion.īut Apple will reload a clean OS most of the time. So if we have a laptop that we know needs more than one part we send it to Apple.īut first we give the customer the option of us imaging their HD and even wiping, then restoring when the machine comes back if the data is vital and confidential. We send laptops to Apple all the time do to the fact if they need more than one part we can order the parts but it negatively affects our service scores.
Click to expand.I wouldn't necessarily count that as a strike against GS seeing as the professional thing to do would have imaging and wiping the drive before sending to them in the first place.
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